Privacy Policy

We collect personal information in several ways, depending on how you interact with us.

Information you provide directly

• Name, email address, phone number, and mailing address when you create an account, place an order, book a consultation, or contact us
• Payment information (credit card details, billing address) when you make a purchase
• Medical history, skin concerns, current medications, allergies, and treatment goals when you book or attend a consultation
• Photographs of your skin or treatment areas, taken with your consent during consultations and treatments
• Communication preferences, including whether you wish to receive marketing emails

Information collected automatically

• IP address, browser type, device type, and operating system
• Pages you visit on our website, links you click, and time spent on each page
• Referring website or search terms that brought you to our site
• Cookies and similar tracking technologies, including from Shopify, Google Analytics, and Meta (Facebook and Instagram)

We use your personal information for the following purposes:

• To provide treatments, fulfill product orders, and deliver the services you request
• To process payments and prevent fraudulent transactions
• To communicate with you about appointments, treatment plans, orders, and shipping updates
• To send marketing communications, but only when you have opted in
• To respond to questions, complaints, and requests for support
• To improve our website, treatments, and patient experience
• To comply with our legal and regulatory obligations as a medical aesthetic clinic in British Columbia

Medical information you share during consultations and treatments is treated separately from website data. It is stored in our secure clinical management system, accessible only to authorised members of our medical team for the purpose of your care.

Patient medical records are retained in accordance with the College of Physicians and Surgeons of British Columbia guidelines and applicable provincial regulations.

We do not sell your personal information. We share limited information with carefully selected service providers who help us operate our business:

• Shopify Inc. hosts our online store and processes payment transactions on our behalf
• Zenoti is our clinical booking and management system, used to schedule appointments and maintain patient records
• Shipping carriers such as Canada Post, UPS, and FedEx receive shipping addresses to deliver your orders
• Google Analytics helps us understand how visitors use our website
• Meta (Facebook and Instagram) may receive limited information through advertising pixels to help us reach relevant audiences
• Email service providers deliver our newsletters and transactional emails

Each of these providers is bound by their own privacy commitments and agreements with BioPlus to protect your data.

Our website uses cookies to remember your preferences, keep you logged in, support shopping cart functionality, and analyse site usage. You may disable cookies in your browser settings, but some features of our website may not work properly without them.

If you have opted in to receive marketing communications from BioPlus, we may send you updates about new treatments, clinic events, and seasonal offers. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly.

You can also subscribe to our newsletter to receive curated updates about events, sales, and promos.

We protect your personal information through a combination of technical, administrative, and physical safeguards. Our website uses industry-standard encryption (HTTPS) for all data transmission. Payment information is handled by PCI-compliant processors and is never stored on our servers in unencrypted form. Patient medical records are stored in access-controlled systems with audit logging.

No system is perfectly secure. If we become aware of a security breach that affects your personal information, we will notify you and the appropriate regulatory authorities as required by law.

Under British Columbia's Personal Information Protection Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent to our continued use of your information, subject to legal and contractual restrictions
• Make a complaint to the Office of the Information and Privacy Commissioner for British Columbia if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

Our online store and website are not directed to children under the age of 16. Treatments performed at BioPlus are subject to consent requirements for minors, which are managed through our clinical intake process. We do not knowingly collect personal information online from anyone under 16 without parental consent.

We may update this Privacy Policy from time to time. Material changes will be communicated through a notice on our website or by email if you have an account with us. The "Last updated" date at the top of this policy reflects the most recent revision.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

BioPlus International Laser & Skin Clinic (Canada) Inc.
5400 Kingsway, Building #155
Burnaby, BC V5H 2E9, Canada

Burnaby: 604-638-2299
Richmond: 604-638-2298

Email: burnaby@biopluslaser.com
Website: biopluslaser.com

For privacy concerns specifically, you may also contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.