BURNABY CLINIC
BioPlus Burnaby
5400 Kingsway #155, Burnaby, BC V5H 2E9
Get directions Email our Burnaby teamSKINCARE SUPPORT · ANYWHERE IN CANADA
Get in touch. We're here to help.
Shopping with us online? Our skin specialists can help you choose the right products, answer questions about your skin, or sort out an order. Reach either clinic by phone or email and we will reply within one business day.
RICHMOND CLINIC
BioPlus Richmond
8155 Capstan Way, Suite 145, Richmond, BC V6X 0V3
Get directions Email our Richmond teamHOW WE CAN HELP
Real skin specialists, ready to help
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Help choosing products
Tell us about your skin and your routine, and we will point you to the products we use and recommend in clinic.
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Questions about an order
Shipping, delivery or a product that is not quite right. Send your order number and we will sort it out.
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Glow Account and points
Questions about your Glow Points, rewards or Black Friday double points? We can check your account for you.
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Anywhere in Canada
We ship Canada-wide, free on orders over $150, so you can shop with us wherever you live.
Common questions
Which clinic should I contact?
Either one. Both teams can help with online skincare orders and product questions. If you have visited us before, contact the clinic you know.
How quickly will you reply?
We aim to reply within one business day. Our clinics are open Tuesday to Saturday, 10am to 6:30pm Pacific time.
Do you ship outside BC?
Yes. We ship across Canada, and shipping is free on orders over $150. See our shipping policy for details.
Can I return a product?
Please read our returns and refunds policy, then email the clinic with your order number and we will help.
How do Black Friday double points work?
Until December 1, Glow Account members earn double Glow Points on skincare orders of $500 or more, after discounts and before tax. Points earned during Black Friday are yours to use on a future order. Glow Points rewards can't be combined with Black Friday pricing. Learn about the Glow Account.
Can I see someone in person?
Yes. If you are near Burnaby or Richmond, you can book a consultation with one of our skin specialists.
NEAR BURNABY OR RICHMOND?
Prefer to talk in person?
Book a consultation with your skin specialist at either clinic. We will map your skin, your goals and the treatments and skincare most likely to help.